QUESTIONS & ANSWERS
#GENEREAL

  • ASK ME ANYTHING
  • SHIPPING
  • WARRANTY
  • REPAIR & MAINTENANCE
  • LOCAL REPAIR COVERAGE
  • PRESS ENQUIRY
  • WORKSHOP VISITS

Q&A
#COSMO

  • TRUSSROD ADJUSTMENTS
  • TUNING INSTABILITYS
  • RATTLING SOUNDS
  • FRET BUZZ
  • SUSTAINING STRING NOISE
  • STRAP INSTALLATION
  • SCRATCHES
  • CLEANING

Q&A
#MAGNET MOUNT PICKUPS

  • BENT CABLE
  • CONNECTOR
  • THIN SOUND WHEN USING TWO PUPS
  • CLEANING

# GENERAL

SHIPPING

I ship only with full insurance. Shipping within Germany is free. The shipping costs inside the EU is 70€ up to 120€ (Macedonia, Serbia). USA/Canada is 125€. World Wide Shipping is estimated to 145€. I ship guitars always in Mono Cases and in an durable cardboard box. Exact shipping costs will be included in your quotation.

WARRANTY

My instruments and pickups are covered by a three-year warranty which includes material and construction defects. Damage caused by misuse or carelessness by the customer is excluded from the warranty.

REPAIR & MAINTENANCE

If the instrument is still in my three years warranty time and the fault is definitely production wise, I will repair and ship for free. Small repairs can be done by local luthiers – see “local repair coverage”.

If the damage is your responsibility, the costs will vary depending on the amount of work involved. in this case, the shipping costs are up to you. our products can always be repaired – even outside the warranty.

LOCAL REPAIR COVERAGE

If damage occurs that can be repaired by your local luthier, we will find a solution that suits you best (less cost/ shipping/ repair time). Of course, this is only possible if the instrument is still within the three-year warranty period and the fault lies in the production or material.

PRESS INQUIRY

For high resolution pictures, informations or interview requests, please contact me: robin@versoinstruments.com

WORKSHOP VISITS

You are welcome to visit me in my workshop. I have some instruments ready to be played with a Fender Hot Rod® or Strymon Iridium® amp. Please contact me in advance, as I cannot always interrupt the building process.

# COSMO

TRUSSROD ADJUSTMENTS

A wooden neck is not only permanently exposed to the tension of the strings, but also to air humidity and the related expansion and contraction of the wood. The Trussrod corrects these resulting movements of the wood. You can make trussrod adjustments yourself as long as you do not overtighten the screw. Look at the string action in the playing position and turn the truss rod in quarters of a turn in the desired direction using an Allen key. One turn towards you will bend the neck into a back bow, one turn away from you will bend it into an up bow. If you don’t feel comfortable with the settings, consult your luthier.

TUNING INSTABILITIES

Tuning instabilities should not occur. They are normal after new strings have been strung and can occur for hours or days after the stringing. On a brand new Verso guitar, the strings on the tailpiece must first work their way into the powder coating – after breaking in (up to a week), the guitar should retain its tuning. If problems persist, an incorrectly cut saddle or bridge can cause tuning problems and should be checked by a professional (this is covered under warranty).

RATTLING NOISES

Rattling noises are a result of lose screws. Check the screws of the mechanics and electronics. They can also be fret buzz (check Q&A fret buzz).

FRET BUZZ

Fret buzz occurs when the vibrating strings meet the frets behind or in front of the held fret. I guarantee a flawless fretwork. Nevertheless, fret buzz can occur as a result of a warped neck. If you can’t get rid of this by trussrod adjustments, professional help is needed (most times an inexpensive repair).

SUSTAINING STRING NOISE

Because cosmo makes body resonances audible, you hear everything that happens on and with the guitar. That means you hear the wood and steel resonating, which adds beautiful overtones to the actual sound. But you also hear the part of the strings resonating behind the saddle that leads to the tuning machines. This is especially unpleasant when your sound is distorted. You can simply use a soft material such as a 6mm thick felt strip under the strings behind the saddle to dampen the resonance.

PROBLEMS GETTING THE STRAP ON

Cosmos strap buttons are 16mm wide and very safe when your belt is on. You’ll get your belt on the button, but it can sometimes require minor adjustments and a little technique and pressure. Thick leather belts like Richter’s need a small cut to create a bevel at the hole. 

SCRATCHES

The surface of your guitar will be scratched by moving the pickups arround. Dust particles can be extremely hard and hardly any material or surface coating can resist these conditions. These tracks simply belong to your instrument. If you are really bothered by the patina of your guitar, there is the possibility of sanding out the scratches. Powder coatings can not be polished out like a varnish. In the worst case, you can order a new body (which is not that expensive).

CLEANING

The metal body can be cleaned with a damp cloth and a drop of soap or window cleaner. Under no circumstances should the neck be treated with aggressive cleaners (including alcohol). A damp cloth with a touch of soap should be sufficient. Heavy soiling can be re-sanded with a very fine mesh. A dry cloth with a touch of linseed oil should be used to refresh the surface. Linseed oil on the sheet metal body should be wiped away. Note that linseed oil needs a few days to harden. However, the instrument can usually be played again the next day.

# MAGNET MOUNT PICKUPS

CABLE

if the cable is strongly deformed or even has a kink, it is usually sufficient to hold the cable at the attachment (important!) and carefully smooth it out several times between two fingers. A damaged cable cannot be repaired, or only with great difficulty. Careful handling is key to long lasting fun.

SMB CONNECTOR: REPAIR & COLORS

The SMB connectors are very stable and should last a lifetime. However, if problems occur, the connector must be cut off and a new one fitted. A special crimping tool is required for this.
The colours of the insulating tube on the connector give information about the pickup type: blue is transparent (type 1), black is allround (type 2) and red is compressed (type 3).

THIN SOUND WHEN USING TWO PICKUPS

An unpleasant thin sound with two pickups is the result of two (or more) coils canceling each other out (phase cancelling). Since I build singlecoil pairs in reverse wound / reverse polarity this should not occur. However with three singlecoils this could occur on one pair.

CLEANING

The pickups should not come into contact with unnecessary amounts of water. Clean it with a slightly damp cloth. The wood should be treated with a drop of linseed oil about once a year. Oiled, the pickup should be hung up on the cable with a piece of tape to dry for at least 24 hours.

YOU HAVE FURTHER QUESTIONS?
FEEL FREE TO WRITE OR CALL ME!
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